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SLAs, SLOs & Customer Reliability

Our commitments to uptime, support, and data integrity.

Uptime SLO (Service Level Objective)

We target a 99.9% uptime for both the Gateway Proxy and the Vault Registry API. We logically separate the data plane (Gateway/Registry) from the control plane (Dashboard). If the Dashboard experiences downtime, your agents will continue to operate and log telemetry without interruption.

Data Retention & Integrity

Telemetry events and LLM run logs are durably written to our distributed storage backend. We guarantee zero silent drops on our API: if the Gateway accepts a request with a 200/202, the data is committed.

Support SLAs

  • Free/Pro Tier: Best-effort community support and email response within 24-48 hours.
  • Enterprise Tier: Dedicated Slack channel with a 1-hour response time for critical production incidents (P0/P1), and custom contractual SLAs.